RACI Matrix
Clarify who is responsible, accountable, consulted, and informed.
RACI clarifies Responsible, Accountable, Consulted, Informed roles per decision or deliverable — cutting approval fog.
Handoffs kill journeys and implementations. RACI prevents duplicate work and silent blockers.
Cross-functional initiatives, enterprise deployments, consulting engagements with client teams.
- List key decisions/deliverables.
- Assign R, A, C, I per role.
- Ensure one A per row.
- Review with participants.
- Attach to project charters.
- One accountable per row.
- Roles named, not vague "team."
- Reviewed live with client/internal teams.
- Everyone consulted — paralysis.
- Multiple A's — no owner.
- RACI deck never used after workshop.
Northvale Systems RACI for go-live: R = product squad, A = procurement VP, C = plant compliance, I = ERP ops — clarifies who can reject scope creep.
PulseWell SSO implementation RACI — client IT accountable for IdP config, PulseWell responsible for app changes, security consulted.
Harbor Consulting kaizen week RACI — plant manager accountable, Harbor responsible for facilitation, operators consulted daily.
Clearwater Initiative RACI for repairs: R = committee chair, A = regional coordinator, C = local mechanic, I = donors — prevents NGO doing everything.
/org raci-matrix, IDs RACI-01. Complements org structure artefact.
Related techniques
Sources & further reading
- Project Management Institute (2017). PMBOK Guide. PMI.